Listening Skills

A one-day workshop for groups of 10-20 people

In everyday life we rarely give another person our full attention. Yet the ability to do this is the key to all good communication and is essential when giving support. Fortunately it is a skill that can be learned.

In this workshop you will practice

  • establishing rapport
  • active listening
  • reflecting and summarising
  • appropriate questioning
  • adopting an empathic and non-judgemental attitude
  • responding in a way that demonstrates that you have heard.

We will also

  • look at non-verbal communication including body language
  • see what prevents us from listening as well as we might
  • learn how to deal with the feelings that emerge from active listening.

This workshop is designed for staff and volunteers who work as front line contact with members of the public or service users. It is especially valuable for people running self-help and support groups or providing information or advice services.

The workshop can be tailored to the needs of your group.

listening_skills.txt · Last modified: 2011/12/15 15:08 by mikefutcher · [Old revisions]
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